Lin Nuo is so domineering and supporting the meat girl here!

On the same night, Song Tianfu waited for a long time at home for his wife to come home from get off work.

Xiao Wanmeng was almost asleep in his arms, and Sili Ge hadn't come back yet.

"Mom, please call Lige again and see if she has gotten off work. Don't worry about anything happening."

Song Tianfu thought to himself, my daughter-in-law is so beautiful, but there are always people who miss her!

Song Meiyun was washing dishes. Hearing this, she came out of the kitchen, wiped her hands on her floral apron and said:

"Li Ge and Xiao Jin are together, they follow each other to and from get off work, not to mention there are bodyguards, everything will be fine, you are a coward, why are you so suspicious and scaring yourself, bah, bah bah!"

Song Meiyun valued Sili Ge as much as Song Tianfu.

This daughter-in-law is not too fond of Song Meiyun, she likes her horizontally and vertically.

She used the newly installed landline at home to call Sili Ge, but it was actually turned off.

Song Meiyun was surprised and became anxious:

"Why, it's turned off! Xiaofu, go to the company quickly and see what's going on with Li Ge, ah? This, this can't be..."

Song Meiyun's heart skipped a beat when she thought of Yan Lixia's previous car accident.

"It's okay, Mom, you're thinking too much!" Song Tianfu comforted his mother, and he was also comforting himself.

Song Meiyun took Xiao Wanmeng from Song Tianfu's arms and urged:

"Go quickly, I'm watching Xiao Wanmeng at home."

Song Tianfu comforted him while fetching the charging satellite phone from the TV cabinet:

"I'll give Xiao Jin a call. Maybe Li Ge's phone is out of battery!"

Song Tianfu said, calling his sister over, but she was already walking towards the door, quickly changing her shoes and putting on her coat.

Song Tianjin quickly answered the call: "Hello, brother."

"Where is your sister-in-law?"

"My sister-in-law is in the clothing area on the second floor. What's wrong?"

Song Tianfu felt relieved a little: "Call her for me."

"Oh, I'm not in the supermarket. I went out to eat with Zhao Yi in the evening and will go to see a movie soon."

Song Tianfu sighed silently: "Okay, look, come back early after the show is over!"

…

Longcheng University, supermarket and department store.

Si Chen renovated and expanded the place, and he took over the two rooms next door.

The layout and categories are very close to those of later generations of department stores.

There is a supermarket, restaurants, cosmetics, jewelry, shoes, and a free small children's playground on the first floor.

On the second floor are counters for women's clothing, men's clothing, children's clothing, and fabrics.

This shopping building is located in the middle of the road between the old and new campuses of Longcheng University, so it radiates to all residents around the university town.

This is the only comprehensive shopping mall nearby, and its business is not so good!

At this moment, Sili Ge was handling a customer complaint in the men's clothing area on the second floor of the department store.

The shopping guide is a newly recruited girl, only 17 or 18 years old, and she is still in the probation period:

"Mr. Li, it's not that I didn't return the clothes to him, it's actually that the clothes he got back were missing a belt!"

In order to distinguish Si Chen from his boss, everyone in the company calls Si Lige "Mr. Li".

The customer is a teacher from Longcheng University. He is accustomed to being a rigorous and serious teacher, and he is also very aloof and arrogant.

Hearing this, he was outspoken and said angrily:

"Little girl, how can you talk so freely?"

"When I bought this cashmere coat the day before yesterday, it didn't have a belt. Why are you asking me for a belt for no reason?"

The shopping guide explained anxiously: "Teacher Liu, look at the clothes of the same style in our store. All the ones hanging out have belts. It is impossible for us to sell you clothes without belts."

"Then according to what you say, I'm lying?"

"No, that's not what I meant!" The shopping guide girl waved her hands repeatedly and said:

"Don't be impatient, let's take your time."

"You checked the clothes when you took them away."

The implication is that we are not responsible for leaving the cabinet.

"If you didn't have a belt at that time, you would definitely have told me. After all, our model needs a belt to look good. You took it away at the time, so that proves that it has a belt, right?"

"This belt is expensive, it costs 20 yuan!"

"I said there was no belt when I bought it, why would I lie?" Teacher Liu patted the counter anxiously and frowned:

"You pay 20 yuan a piece. Why, if I can't return it, I have to pay you 20 yuan?"

"There is no such truth in the world! You are not blackmailing me for 20 yuan!"

Sili Ge frowned. After all, the little girl is inexperienced. Is this the time to be reasonable and educate customers?

Sili Ge once again stood up to ease the conflict:

"Teacher Liu, you see, it's quite tiring to stand here. Let's go to the office and sit down. I'll make you a cup of tea to soothe your throat. I'm sorry for asking you to make such a trip."

Hypermarkets are full of customers. If you encounter complaints, it is best to guide them away from the site, otherwise subsequent customers will be affected and leave.

Fifteen minutes later, in the store manager's office, I drank tea and my mood relaxed.

Teacher Liu on the sofa pushed up his black-rimmed glasses, looked at Sili Ge, and explained seriously:

"You are the person in charge here. I must strictly state what happened to you."

"The day before yesterday, I came here to buy this cashmere coat. I spent a long time choosing it before I fell in love with it."

"I thought the quality was very good, so I spent a month's salary on it."

"As a result, after returning home, my wife carefully identified it and said that it might not be cashmere, but a blend."

"This manager, doesn't your store have fake labels and pay ten for every one?"

The shopping guide suddenly interrupted: "How can you talk nonsense? These are serious brands, real cashmere coats, not fakes!"

"Shut up!" Sili Ge scolded the shopping guide in a cold voice and gave him a cold look.

Whether the matter is true or false, she still needs both parties to restore it for her to carefully identify.

"I'm sorry, Teacher Liu, please continue." Sili Ge's attitude was very good.

The more times like this, the less likely it is to irritate customers.

The first principle when dealing with after-sales in the store is to be friendly.

If the matter can be resolved smoothly from the shopping guide, the situation will not escalate to the department store management.

Customers at this time must be emotionally unstable. www.bǐqυgetν.℃ǒm

Any little irritation can worsen the results.

It could have been solved smoothly, but the customer refused to go down the steps despite holding his breath.

Teacher Liu frowned and continued:

"I'm not compensating ten for your lies, I won't take advantage of you!"

"Your shopping guide also said that I have to do a quality inspection to prove that there are problems with the materials before you will admit it."

"I still have to go to class. I'm very busy and don't have time to do this. This will take up my precious time."

"Now I just want to return the goods smoothly. I don't want to buy it. Isn't that okay?"

The shopping guide grabbed the advantage again: "Why should I return it to you if there is no quality problem?"

"Shut up! Do you have the right to speak?" Sili Ge's temper was a little uncontrollable.

The shopping guide is new and is in the probation period and will become a full-time employee soon.

This coat is very important in the shopping guide's regular assessment.

Sili Ge still can’t understand?

There are other tricks with shopping guides, Sili Ge probably understands!

"Teacher Liu, I'm sorry to ask you to make another trip and waste your time."

After saying a lot of decent words and listening to Teacher Liu reiterate the transaction process several times, the other party's mood finally stabilized again:

"I have been teaching and educating people for almost 20 years. I am also a face-saving person. There is no need to take advantage of you just for a belt."

"Is this a golden belt? Do I need to keep it and not give it back to you? The only logical explanation is that I didn't get your belt!"
To be continued...