As long as there is a hospital, there will be medical disputes, such as the Chinese medicine clinic. Although the doctors in Sanweitang are very professional, problems will inevitably arise. Therefore, Sanweitang has specially set up a reception room, mainly to mediate doctor-patient conflicts.

Before he entered it, he heard a quarrel in the house. A woman accused him in Hanzhou dialect and said, "Others say that Sanweitang is the best traditional Chinese medicine clinic. In my opinion, it is a completely deceptive place. Before my son came to treat the disease, he had just caught a cold. After taking your medicine, his ears could not hear it. In any case, you all have to give us an explanation."

Instead of walking in directly, Su Tao stood at the door, looked inside through the window, and looked carefully. The deaf woman looked pretty, thin, a little sallow complexion, a little dull look, and her eyes were not very good.

Su Tao held the patient information prepared by Xiao Jingjing in his hand, took a brief look at the medicine, and asked lightly: "Which doctor prescribed the medicine for the patient?"

"Dr. Chen Defeng is a disciple of Mr. Song. He has a calm personality and has always been cautious in his work. He has always had a good reputation and has never had any problems." Xiao Jingjing sighed, "However, on the day of the consultation, Dr. Chen Defeng seemed to have drunk a little wine at noon. For this reason, we also punished him. However, the patient was very scheming at the time and actually took a video with his mobile phone. Now the patient suddenly became deaf, so he took out this video and claimed that Dr. Chen Defeng made mistakes because he was drunk and prescribed medicine..."

The patient's family originally wanted to show off that they took their daughter to the famous Sanweitang to treat the disease, so they took a short video and wanted to show off, but they didn't expect that Chen Defeng looked a little abnormal after drinking.

Su Tao sighed inwardly. This is also because Sanweitang’s own shortcomings are the ones that make people have a handle.

It turned out to be Chen Defeng! This is his senior brother. Although he has not had many contacts with Chen Defeng, his overall impression is still relatively calm and able to take on the responsibility.

"Where is Chen Defeng?" Su Tao asked.

"I'm soothing the patient's emotions!" Xiao Jingjing said helplessly, "He also knew that he had made a mistake, so he wanted to do his best to solve this matter."

Su Tao thought for a while and ordered, "Let him come out first, I'll have a good chat with him."

Xiao Jingjing entered the reception room. After a while, Chen Defeng walked out. Seeing that he was full of shame, Su Tao sighed and said, "Senior Brother, you don't need to worry too much. I will solve this problem. But you have to tell me first, why did you drink that day?"

Chen Defeng waved his fist in distress and said, "Don't mention it. Just the day before yesterday, a friend from Hunan was on a business trip. We haven't seen each other for a long time. He wanted to drink again. I thought I still had work in the afternoon, so I only drank one drink with me. However, because of my personal constitution, drinking on my face, my face turned red and was photographed by the patient's family. But it definitely did not affect my work. The woman's disease was caused by external evil attacking the liver, liver qi stagnation, blood stagnation, causing irregular menstruation. In addition, the weather was too hot during this period, and I often stayed in the air-conditioned room and caught a wind-heat cold. You can check the medicine and did not prescribe the wrong medicine, so she suddenly became deaf and had nothing to do with me."

Su Tao sighed and said, "I have seen the medicine you prescribed, and it really has nothing to do with you. However, drinking during working hours has a great impact on Sanweitang."

Chen Defeng felt helpless and guilty: "Let's do this, I'm willing to take all the responsibility. I voluntarily resign and at the same time I'm willing to give the patient financial compensation."

Su Tao knew that Chen Defeng was Song Sichen's disciple and was not particularly addicted to alcohol, but he was quite generous and made many friends. When Song Sichen arranged for Chen Defeng to come to the Sanweitang headquarters, he also took a fancy to Chen Defeng's generous personality.

"Resign?" Su Tao shook his head and smiled bitterly, "We are all adults. We should respond actively to mistakes instead of choosing to give in. If you want to resign, I won't let you go. However, you have to deal with this matter as I told you."

Chen Defeng said in confusion: "Tell me, I'll listen!"

Su Tao leaned into Chen Defeng's ear and whispered a few words. Chen Defeng's expression changed slightly, and he said with a hint of laughter and cry: "Is this really possible?"

"You go and prepare as I do first!" Su Tao patted Chen Defeng's shoulder gently.

There was a noise again in the reception room. A female doctor was being received. She was insulted by the aunt hysterically, her eyes were a little red, but she still tried hard to restrain her emotions and keep herself calm.

Xiao Jingjing hurriedly walked in and comforted her: "Please don't worry, we will tell you the solution later."

"Call your person in charge?" the aunt said angrily, "It doesn't work to talk to you. I regret it now. I believe that you Chinese medicine doctors have not gone to regular hospitals for treatment. No wonder Chinese medicine doctors are called liars. Unscrupulous quack doctors like you have lost the principles of being a human being."

Xiao Jingjing patiently explained: "We need to study the reason why your daughter is deaf. We have checked the prescriptions we prescribed for you yesterday and will not cause side effects. Please believe in our professionalism."

The aunt sneered: "What's the bullshit professionalism? I have called the hotline of the TV station, and also called the reporting number of the relevant departments of the Industrial and Commercial Bureau and the Health Bureau. I must expose your unscrupulous behavior and let the government departments punish you. We are not easy to mess with. My husband is a member of the Municipal CPPCC. He knows many acquaintances in government agencies."

As soon as he finished speaking, someone outside rushed into the reception room with a look of expression, approached Xiao Jingjing's ear, and whispered: "What should I do if there are a few people who claim to be journalists outside?"

"Be kind of polite, bring them in politely!" Xiao Jingjing sighed inwardly. She had had patients causing trouble before, but she could still control her and would not cause trouble at the media level. She didn't expect to meet such a difficult customer this time.

A few minutes later, a man and a woman walked into the reception room under the guidance. The man was tall, carrying a camera and sweeping at everyone. He found that the battle scene was not as fierce as he imagined, and immediately winked at the female reporter next to him.

The female reporter quickly said to the aunt: "We are reporters of "Life Today" on Hanzhou TV News Channel. What problems have you encountered? We have always paid attention to people's livelihood and speak for the people."

The aunt immediately expounded the causes and consequences in aggrieved manner, and handed the video to the reporter, saying: "We have videos of their doctors being drunk and prescribed medicine. If you take a closer look, it's a mess. Such an unscrupulous clinic should be closed quickly."

The female reporter's face became extremely cold and said to Xiao Jingjing in a bad tone: "What are you going to explain this situation?"

Xiao Jingjing sighed: "Why patients become deaf, we still need to verify. We cannot prove that the Chinese medicine we prescribe is the culprit just because we have taken the prescriptions we prescribed."

The female reporter said lightly: "Then how do you explain that your staff drinks during working hours?"

Xiao Jingjing said: "We will deal with the staff's dereliction of duty accordingly. At the same time, if it is confirmed that the patient's hearing loss is related to the medicine we take, we will also compensate and we will never shirk responsibility."

"I think you are shirking responsibility," said the female reporter. "Who will prove whether the drug has anything to do with the condition?"

Xiao Jingjing sighed and said, "We are a clinic here. Since she is sick, we will help her cure the disease for free. Can this work?"

"No! We don't believe in your level. What should I do if my daughter is cured?" the aunt refused sternly.

The female reporter said in a deep voice: "If it were me, I wouldn't have continued to treat the disease in your clinic, because you made the patient feel so heartbroken."

The female reporter's words are like fanning the flames, mainly to stimulate the aunt.

"Yes, I'm so heartbroken. I have to pay compensation. I won't ask you to treat my daughter. You are just a bunch of scumbags!" the aunt swears.

Xiao Jingjing's face was so angry that her face turned red, but she could only swallow her anger at this moment. She represented the image of Sanweitang at this moment and could never substitute her personal emotions. She patiently persuaded: "Our clinic has the best traditional Chinese medicine talents in the country. Our founder, Mr. Su Tao, is a master of national medicine. He happened to be here today and can ask him to treat you."

"What a bullshit master of Chinese medicine, I absolutely don't believe in Chinese medicine anymore." The aunt pointed to her somewhat confused daughter, and her eyes were red, "If my daughter had a few shorts, I would definitely not be able to go with you."

After saying that, she saw a thermos bottle on the table and instantly snatched it. Xiao Jingjing was startled. There was hot water inside. If it was scalded, it would be a big deal. She rushed over quickly and wanted to take back the thermos bottle. The aunt pulled it hard, and the bottle plug suddenly fell out and poured it out directly.

Xiao Jingjing felt her brain was blank, and she spinned around in the air, while the aunt was kicked and staggered to sit on the ground. The hot water bottle fell between the two, and hot water splashed everywhere, but fortunately it did not burn the two.

Xiao Jingjing found herself lying in a man's arms. She saw clearly that it was Su Tao who saved her. Her cheeks suddenly turned red. She quickly stood up and lowered her head.

Su Tao was quick-witted just now. While hugging Xiao Jingjing, he kicked the aunt. Otherwise, they would probably have been burned.

On the contrary, Su Tao's clothes were wet, and Xiao Jingjing asked nervously: "Master, are you okay?"

"It hurts a little! However, the water temperature is not particularly high, so there is no big problem." Su Tao felt that the scorching pain above the lower abdomen was not burned. It should be no scalding. Just apply some essential oil later.

The male reporter who was photographing nodded to the female reporter. A hint of undetectable smile appeared on the corner of the female reporter's mouth. The two cooperated very well. The scene of Xiao Jingjing and the aunt fighting just now must have been taken.

For journalists like them who handle disputes, there must be no conflicts that create conflicts. Otherwise, how can they produce "good news" that makes citizens angry through post-editing materials?
Chapter completed!