In the era of fierce competition among banks, it is normal for bank employees to do good jobs for big customers. It is helpful to apply for documents to clean up, pick up children and serve the elderly... Just as the service of large customers, it is okay to say that the overall service level of Bank of China is not as good as that of foreign banks, but it would be unfair to say that the Chinese banking industry cannot serve people.

Even if the slogan "Customers are God" has not been shouted for long, so many departments do not know how to provide good service, but the service of large customers is different. There are many ordinary customers and new service methods are needed to make everyone feel comfortable as much as possible. If there are few large customers, if you really don't know how to deal with it, be a leader.

If you have been focusing on serving leaders for 5,000 years, as long as you change your understanding, your service capabilities will naturally improve.

Although this is the first time Xiao Chen has performed a task for a big client, after the director's in-depth and easy-to-understand teaching, Xiao Chen's expressions and postures are all very appropriate.

The waist that leaned forward 10 degrees, the arms that stretched forward 15 cm, and the warm breakfast and enthusiastic expression all came from Xiao Chen's experience when he first entered the bank - bringing hot water to each office, cleaning the bank hall, wiping the table, and buying breakfast... As long as you think you are Lei Feng, the leader is the people, and worrying about the people's urgent needs, and thinking about what the people think, the service spirit will come out naturally.

In the past few days, Xiao Chen has learned about Yang Rui's preferences from the side. When he found that Yang Rui had gone to eat fried dough sticks and soy milk when he finished running early, he immediately seized the opportunity.

A bowl of soy milk and three fried dough sticks cannot be called a bribe or spend much money, but the satisfaction and favorability brought by it is a lot.

Xiao Chen, who is not aware of his own opinion, is that big customers are not short of money, and they do not require bank service staff to give much material gifts. Therefore, even if the gift is useful, the cost-effectiveness is not high. Banks are even more unlikely to take out gifts that can move big customers from their poor office funds.

But on the other side of the material side, big customers themselves have strong ability to make money, which makes their own time valuable, save big customers' time, and naturally make big customers feel great.

Yang Rui stopped as expected by Xiao Chen, sniffed his nose and said, "Which family from the corner?"

"Yes, did you smell it?" Xiao Chen smiled and handed out fried dough sticks and soy milk.

Soy milk is packed in a canned glass cup, surrounded by newspapers. The fried dough sticks are cut off, leaving only one head outside.

Yang Rui asked: "We don't know each other."

"I know you, but you don't know me. You are an important customer of our business. Let me introduce myself. My name is Chen Yi, who is from the Tsinghua Branch of our People's Bank of China. You have come to our counter to handle business recently. I am here to contact customers. I bought fried dough sticks and soy milk." Chen Yi was a little nervous and looked up at Yang Rui.

Yang Rui looked at Chen Yi seriously. This was the most similar salesperson he had ever seen in the 1980s.

When he was a graduate student, Yang Rui could occasionally come into contact with sales. They might come to the laboratory to sell products, such as small items such as disposable gloves, large items such as fume hoods, etc., which are often very well-known and considerate of scientific researchers. However, Yang Rui did not have the right to purchase products at that time, and his funding was at best to buy some office supplies and take a taxi by the way.

After starting a business, Yang Rui sold more teaching supplies, especially textbooks. During that time, Yang Rui could see new tutoring books almost every day, which was amazing why there were so many questions. However, the thinking of entrepreneurs and the thinking of workers was different. When the money was flowing every day, Yang Rui's principle of choosing products was never the enthusiasm and speech of sales staff.

But on this quiet morning, Yang Rui was no longer worried about the enthusiasm and speech of sales.

"I'm not polite." Yang Rui was indeed hungry. He took fried dough sticks and soy milk from Xiao Chen and gave him 50 cents, saying, "I'll get my heart. You can collect the money. The rest will be considered errands."

"No, no." Xiao Chen's hand seemed to be scalded and quickly took it back.

"Don't push me around here, just take it if you hold it." Yang Rui's imperative tone would not become a performer who was rushing to give money.

Seeing that Yang Rui had already opened the bag and bit the fried dough sticks, Xiao Chen had to hesitate to put the money away, and then asked with a smile: "Why did you guess it was sold by the breakfast shop in Guanjie? I didn't seem to see any difference."

"Their oil has been used for a long time."

"ah?"

Yang Rui sat in front of the curb, eating fried dough sticks and drinking soy milk, and smiled with satisfaction: "Fried dough sticks cannot be made with new oil. If the new oil is made with no taste, you have to use old oil. Now many state-owned shops use the oil that day and use it in the afternoon. Unlike private shops, their oil has nowhere to go, so they use it over and over again. If they are less, add it. Like chicken soup, the fried dough sticks are delicious."

After drinking a sip of soy milk, Yang Rui said again: "I am used to eating fried dough sticks made of old oil, but I am not used to eating fried dough sticks made of new oil..."

Xiao Chen felt that Yang Rui was hinting about something, but he used his brains to think hard, but he didn't understand what Yang Rui was hinting about.

"I've finished eating, thank you." Yang Rui rolled the bag, threw it into the trash can, and left Xiaoxiao.

Xiao Chen was anxious. Could it be that he just came here for nothing?

He didn't know what to talk about when he wanted to chat, so he used his brain again. He followed two more steps and whispered: "Mr. Yang, our customers, some people want to sell stamps. Are you interested?"

“What stamp?”

"It should be quite rare." In just a few days, Xiao Chen had never contacted the philatelic. He could only believe that the director of his branch office could find such a human being.

Yang Rui thought about it for a while and said, "You have to tell me what stamps you have first, and then decide on the price."

The postage market in the 1980s was hot, and there were many people making money, but it was not something you could make money by entering the market. Similar to the stock market, in this market, the most profitable one is often new postage, which is bought and sold, and in a blink of an eye, you can get more than 20% of the profit. Short-term trading is like a means of getting rich overnight. Many people have gone from a few hundred yuan to tens of thousands of yuan step by step.

However, the pressure and risk of short-term trading are also huge, and it is not in line with Yang Rui's time allocation. Therefore, he always buys stamps that can appreciate for a long time, and is ready to sell them out in a few years when the postage market is at its hottest time.

However, the safest stamps are always popular and scarce varieties, such as monkey stamps or the whole country is full of red, with more appreciation and great potential and easy to sell. Beijing's postage market has been very developed, but in 1984, it was not easy to buy bulk. If you have introduced some, you will not waste time.

Xiao Chen agreed with a tough bullet and went back to tell the director.

However, the director repeatedly praised and said at the next party: "Comrade Xiao Chen performed very well, took the initiative, was active, and had outstanding results..."

Hao Yu was dissatisfied. This was originally her client. Although she didn't catch it, she didn't want others to be praised for it. She was young and beautiful, and she always wanted to say whatever she wanted, and said deliberately: "We have promised Yang Rui to sell stamps to him. It must be rare stamps. We are a bank, not a post office, so where can we have stamps?"

"You don't have to worry about stamps. In Sijiu City today, who doesn't have stamps? Besides, it's not about giving him stamps. Selling means giving money. We just sign a line, whether it's successful or not." The director didn't regard this as a difficulty.

Hao Yu was even more dissatisfied: "How about not succeeding?"

"If you don't succeed, you can introduce it again. He likes stamps. If you can't make a one-time transaction, you can have a second chance. There is a saying that if you don't make a deal, you are not a business, but a kindness. Here, I want to praise Xiao Chen, why did he say that he performed well this time? Because he successfully left his tail. Xiao Chen, I will go to Peking University to find a phone call and wait. Once I find the stamp, I will call you to tell you the number of varieties and the approximate price. If you remember it, go to Yang Rui immediately. Don't waste time and try to give the other party a positive impression." The director said, like a general who is determined to command: "Everyone can also ask in the circle of friends, and say that our company has big customers who are willing to buy stamps at a high price. Anyone who is willing to contact can come. In addition, don't forget to sell treasury bonds."

The people in the division office agreed and their morale was high.

The next day, the director found someone who was willing to sell stamps as promised.

In Beijing in 1984, there was no meaningful investment. Foreign exchange was regulated, the amount of gold was scarce, and real estate was still missing. Stocks were also brewing silently, with only stamps, growing wildly like weeds growing outside the fence.

Perhaps it is because of the cultural attributes of stamps, perhaps because of the common interests of the Ministry of Posts, or perhaps because of the cautious observation at the beginning of reform and opening up. In short, in China in 1984, the most financial investment product was stamps. Remote areas may still be a pool of stagnant water, but in some places in Beijing, the pool of water has become almost boiling.

In this market where capital is agglomerated, investors have gradually replaced the status of enthusiasts. Purchasing stamps at high prices is naturally a good gimmick.

Chen Yi waited in front of the phone for a long time, and finally waited for the director's call, wrote down the number of names and prices, pushed up the bicycle and rushed to Peking University, and then went to the classroom according to the class schedule I had asked about a long time ago.

The bell rang.

Chen Yi stared at the students who came out, and when everyone was finished, he didn't see Yang Rui.

"Student, classmate, please wait, is Yang Rui from your class?" Chen Yi caught up with the last crowd and asked anxiously.

"It's our class, I am Liu Anping, what's wrong?" The class leader stood still, his tone was formal.

All around him were small class cadres who had class meetings, forming a semicircle and looking at Chen Yi.

"Oh, I just look for him if I have something to do. Where can I find Yang Rui?" Chen Yi couldn't figure out the way.

"If there is anything, we can pass it on behalf of us. Comrade, which unit are you from?" Geng Jian, a probationary party member, no longer wears coarse cloth clothes, but his momentum has become more experienced.

"I'm from the People's Bank of China." Chen Yi signed up and asked again: "Where can I find Yang Rui?"

"Yang Rui may have gone to the laboratory, but he usually comes to high school mathematics classes in the evening." The class monitor said, and said again: "But it is not certain that Yang Rui has been in class for less recently, probably because he has applied for scientific research tasks."

"Are you a high-level mathematics? I understand, thank you." Chen Yi turned around and wanted to leave.

"This comrade." Geng Jian blocked him and said, "Yang Rui is a student of the Department of Biology. Why did he have a relationship with the People's Bank of China? Did he do something wrong?"

Whenever Bai Ling heard him speak, he was unhappy and immediately said, "Geng Jian, what do you mean? You can't stand your classmates and wish you something bad?"

"It's meaningless. The Public Security Bureau doesn't look for good people, and the bank doesn't look for students." Geng Jian said in the tone of the village pix, making Bai Ling, who couldn't stand him, helpless.

Chen Yi felt nervous, afraid of being hit by the fish, so he wisely said in a hurry: "It's a good thing. In order to support national construction, Yang Rui purchased the national debt from my branch office. I'm here to deliver the letter."

He blurred the amount of the national debt and followed everyone's imagination.

In his heart, Chen Yi also hoped that Yang Rui could go to the branch office to buy some treasury bonds, even to make a lie.

Of course, if Yang Rui doesn't buy it, he can't do anything, just say it first.

"Buying treasury bonds is a good thing, right?" Bai Ling was excited and looked at Geng Jian with a demonstration.

Chen Yi said seriously: "Of course, it is a great thing to buy treasury bonds to support national construction. Our country is still very backward. It is just when we need to concentrate our efforts on construction. Each person in the country can buy a cent of treasury bonds, and the country can have 10 million yuan of construction funds. This is an extremely important thing..."

"If you support national construction, you should donate money." Geng Jian muttered dissatisfiedly.

Chen Yi was shocked. If this was misunderstood by Yang Rui, the entire division office would be in vain. The director probably could peel off his skin.

"This classmate, you are wrong." Chen Yi concentrated his energy and retorted: "As an ordinary person, we should be strict with ourselves and lenient with others. The motherland is still recuperating and the people are recuperating. You cannot force everyone to donate money to the country to improve their lives. That is not the Kuomintang reactionary? It is normal for families and individuals with extra money to have some savings for emergency response. These money are useful, but they are not used for the time being. It can be used to purchase treasury bonds. While preserving and increasing the value, it supports national construction and does not affect personal life. It is a matter of killing two birds with one stone. On the contrary, if according to your classmate, everyone donates emergency money to the country, what should they do when there is an urgent matter to use money? Should we ask for it again? The billion people in the country do this, and our bank employees don't have to do other work..."

"Some people work honestly, pay their intelligence and physical strength to get legal rewards, and do not forget to support the country and contribute to the construction of the motherland. Some people... can only speak empty talk." Bai Ling snorted and said, "I know, you must be thinking that since I don't have money, I will ask others to support the construction of the country. When I use the money, I can still ask the country for it, right?"

"Nonsense!" Geng Jian blushed and smoked in anger: "You are not the worm in my stomach, you know what a fuck!"

Bai Ling was even more fierce and replied: "Fortunately, I am not the roundworm in your stomach. If I were the roundworm in your stomach, I would support you if I fart, otherwise you wouldn't even be willing to let go of a single fart."

Liu Anping and others turned their faces so that they would not be able to help laughing and being seen by Geng Jian.

Chen Yi smiled and said goodbye and left, took a turn before breathing a deep breath.

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Chapter completed!