Chapter 924 Customer Service Center
If there is one country in the world that is most suitable for developing e-commerce, it must be South Korea. If there are two, then it is South Korea and Japan.
The reason is simple. South Korea and Japan are small countries with very high population density.
The mainland is small, there are no deserts, big rivers, or complex terrain surrounded by mountains. The highways are well developed, and express transportation is very convenient. Moreover, half of South Korea's 50 million people are in Seoul. Orders can be placed and delivered on the same day.
, it’s so easy, just like delivering food. It’s similar in Japan, half of the population is concentrated in big cities like Tokyo, Osaka, and Kyoto, so it’s very easy to operate.
Small European countries have no advantage because of different cultures. The labor costs in Europe are too high and difficult to control. The labor costs in Korea and Japan are also relatively high, but one important thing is that the employees are easy to control. The delivery boys are very dedicated and obedient.
, very hard-working. Except for higher wages and better benefits, the couriers in Korea and Japan are no different from those in China.
This is not the case in Europe and the United States. The poorer you are, the more reasonable you are. The couriers are like their ancestors. The company wants to punish or fire them, but they are also strictly restricted by the judiciary. If you encounter a courier who is a big boss, it is best to protect your own safety.
Next to pick up the goods.
One of the difficulties in domestic e-commerce is that the infrastructure coverage is too wide. Telecom operators in Europe, America, South Korea and Japan are all for profit, and they will not operate in areas where they cannot make money.
, so there are many places without signal. Without signal, you can’t get online. If you can’t get online, you don’t need to send express delivery, and it will be easier to develop e-commerce.
This is not possible in China. Even in the most remote mountain villages, infrastructure must be laid. Even if we lose money every year, we must properly solve people's livelihood issues.
This has resulted in domestic e-commerce and express delivery industries having to be dispatched down to the village level.
The more levels there are, the greater the expenses and the lower the profits.
In many remote places, the express delivery industry doesn't want to do it, but it can't be done. This is a dead order. If we only focus on big cities and major cities like Europe, the United States, South Korea and Japan, it will be easier to develop e-commerce business.
Taken together, South Korea and Japan have avoided the difficulties of Chinese and American e-commerce. Both South Korea and Japan have the advantages of Chinese and American e-commerce. They are influenced by Confucian culture, simple and hard-working, and influenced by capital society.
Need to serve poor people in remote areas...
From the perspective of consumers, China is the best; from the perspective of couriers, the United States is the best; from the perspective of e-commerce companies, of course South Korea and Japan are the best.
Zhou Buqi also has his own nationalism.
When running a business in China, you must assume social responsibilities. You must not do anything just to make money. You must do something for this society, country, and nation.
There is no need to go abroad.
The more mercenary it is, the better!
Ziweixing has no obligation to assume social responsibilities abroad. It is enough to make money and pay taxes. At home, in addition to being legal, it must also be compliant and reasonable. When going abroad, it is enough as long as it is legal.
Zhou Buqi has no confidence in the e-commerce market in Europe and the United States. The environment there is too complicated. However, South Korea and Japan would be better off doing it if they have the opportunity.
Save worry and effort, enjoy yourself.
But the problem is that Ziweixing is very weak in the e-commerce sector. The operation of on-campus group buying also relies on JD.com for help. Among the six major businesses on the Internet, the operation of e-commerce is the most complex.
When I asked Liu Qiangdong, he was hesitant and lacked confidence.
Boss Ma is confident that he wants to do business in Japan, but he doesn't like his model.
Zhou Buqi was caught between the two men and fought for two more days. However, they retreated without success.
He wants to go back to his hometown in Northeast China!
Guo Dan's side is almost in operation, and the location of Ziweiyun's backup data center has been decided. It is located in the High-tech Development Zone in Spring City, not far from the South Campus of Jilin University.
The Spring Festival is just over half a month away.
Last year, my grandfather spent time with his uncle's family, and this year he will celebrate the New Year here. For the old man, visiting the graves before the Spring Festival is an indispensable part.
Zhou Buqi didn't like this part.
Mainly worried about personal safety.
Zhou Jianguo and Zhou Bubi have been in the local area for 20 years and have been in the mountain goods business for more than 20 years... This is a wild business, a pure local snake, and many of the methods are disgraceful.
Now Zhou Jianjun, Zhou Buqi and his son are doing well in the capital and have become the top entrepreneurs in the country.
Once jealousy breeds hatred, trouble will arise.
Zhou Buqi will go to Spring City with the company's people first. His father and grandfather will arrive in two days.
After landing, Zhou Buqi received an unprecedented grand welcome.
The main leaders from the province and city are here and sincerely welcome this young entrepreneur who has left Chuncheng to return to his hometown to build and contribute more to the economic construction of his hometown.
Ordinary people may not know much about Zhou Buqi, but people at this level know how powerful this guy is.
It’s all on the news network!
When the Internet industry is mentioned in many important documents issued by the central government, the order of companies is Ziweixing, Baidu, Alibaba, Penguin, Sina, NetEase...
The order of this kind of official documents is not random. It basically represents the official ranking of domestic Internet companies.
Ziweixing surpasses Baidu and ranks first!
Accompanied by provincial and municipal leaders, Zhou Buqi went to see the location of the cloud data center, and was then invited by the leaders to attend a symposium.
It's very simple. How many jobs can a cloud computing center create?
These are all servers, just arrange a few people to maintain them.
The economic value created for the local area every year, that is, electricity, water and network service fees, is really not enough to satisfy the appetite of the leaders. To return to hometown construction, more efforts must be made.
At the symposium, the leaders praised Boss Zhou to the sky with their words and held him up high. They couldn't refuse even if they wanted to.
Zhou Buqi immediately expressed his position, "I have a duty to benefit my hometown. However, in terms of infrastructure and talent structure, there is still a big gap between my hometown and big cities like Beijing, Shanghai, Guangzhou and Shenzhen. Locating some core businesses in my hometown will also
It’s not very realistic. However, Ziweixing will definitely build a branch here in my hometown and provide 1,200-1,500 jobs within three years!”
Leader Liu, the second-in-command in the province, sat next to him and asked, "Oh? What do you want to do?"
Zhou Buqi said: "Next year, Ziweixing's customer service center will be located here. This year, we will first build the branch's framework and recruit a group of online editors here in our hometown."
"Customer service center?"
Leader Liu automatically ignored the last sentence.
The customer service center is a huge project!
Even if you invest 1 billion, you won’t be able to get it!
He had visited China Mobile before and knew what level the customer service centers of large companies were like.
In IT companies, customer service is defined as a cost department. The bigger the task, the greater the expense.
The employee's salary is only a small part of it, and the training costs, site costs, and maintenance costs are all very high.
This is still small money.
With the customer service center, customers are provided with claims settlement channels, and they will definitely receive various claims demands. This kind of claim settlement business is to spit out the money collected by the company, and it refunds more than one billion yuan every year.
A mobile customer service center with 1,500 people costs 3 billion yuan every year.
Therefore, QQ cannot build its own customer service center. If it does, its annual profits will be eaten up.
Zhou Buqi said with a smile: "Our customer service center will not be too big, with about 100 people. It is mainly used to solve problems with customers' gold coin wallet systems, as well as some e-commerce businesses and value-added services. However, this is only temporary.
, with the development of Ziweixing’s business, our editorial team and customer team will definitely become bigger and bigger.”
"What does the editorial team mainly do?"
"Today's Toutiao article review, interest circle, and secret circle content review, and next we have to do a project called Weibo. The Internet is not a trash can, and Internet content must be limited to legal and compliant categories."
"Well, you should. Especially in the Olympic year, we should pay attention to the social impact."
Leader Liu's eyes changed slightly, and he felt that he had a high level of political awareness. He was indeed a big entrepreneur who chatted and laughed with the big leaders.
Zhou Buqi continued: "To give back to my hometown, it is not enough for the Ziweixing family alone. Leaders will need to plan for the city to draw an industrial park for the Internet industry. Ziweixing will take the lead and be the first to go in and build a building."
, move the branch there. Then, both parties will work together to attract more Internet colleagues and arrange all service jobs here."
Leader Liu praised it, "This idea is good! It should be done!"
Due to regional influence, it is difficult to carry out some technical business here in my hometown, and front-line talents will not come here. However, the job requirements for online editors and customer service personnel are relatively low and not so professional. After training, college students can basically
If you can all work, it's enough here in your hometown.
There are also many universities in Spring City, including Jilin University, one of the top comprehensive universities in the country.
It is enough to meet the talent needs.
As Internet supervision becomes more and more stringent, there will be more and more positions for online editors and review editors. Giant online media such as ByteDance, Baidu, Alibaba, and Penguin all have review and editing teams of several thousand people.
scale.
When on-campus group buying becomes available in the future, customer service staff will also increase on a large scale.
From this point of view, the customer service center here in my hometown needs to be bigger and more spectacular.
After the provincial symposium, I met with the city leaders.
After finishing the process, it was already past nine o'clock in the evening.
Zhou Buqi invited another city leader to the hotel to discuss private matters. He mentioned that the old man would come back to worship his ancestors the day after tomorrow. At that time, he would distribute money to the elderly in the village in public. What he didn't say was that the city would send police to help and protect safety.
"By the way, Mr. Zhou, I remember... Wanchao Group belongs to your family, right?" The leader surnamed Chen lowered his voice, as if he was talking about something confidential.
Zhou Buqi quickly distanced himself from the relationship, "Mayor Chen, we have separated a long time ago. The past affairs of Wanchao Group have nothing to do with me, nor do I have anything to do with my dad. My dad had no real power at all in Wanchao Group."
"Huh?" The leader surnamed Chen vaguely heard something and said in a tentative tone, "Well... I heard that Wanchao Group seems to be doing real estate and has applied for a loan. I didn't say that. It seems that it has raised another amount from the society.
Money is a bit illegal..."
With the size of Wanchao Group, the small amount of money involved is nothing compared to Ziweixing Group.
If Zhou Buqi wants to be protected, it only takes one sentence.
Moreover, no one cares even if there are violations. As long as there are no thunderstorms and it contributes to the city's economic development, everyone will turn a blind eye and pretend they can't see it.
Unexpectedly, Zhou Buqi looked cold and said calmly: "Mayor Chen, I'm not afraid of your jokes. This is also a scandal in my family. The head of Wanchao Group is my uncle, and he has already broken up with my family. They
No matter what, it has nothing to do with us. Even if something happens, it has nothing to do with Ziweixing."
"That's it..."
Mayor Chen took a deep look at him and felt enlightened. He thought that he should report to his superiors later. Now the provincial and municipal leaders regard Mr. Zhou as a treasure and want to offer him as the God of Wealth. To please him, don't do bad things out of kindness.
Chapter completed!