As the deputy general manager of Jiaotong University Xinvision Technology Company, Liang Bin is in charge of sales. Generally speaking, he rarely comes to Duan Zhiyong, unless he has a project to ask Duan Zhiyong to write a technical plan, he will only go to Duan Zhiyong's office. After all, he is not in charge of the technical department.

However, Liang Bin cannot ignore this emergency today, because the malfunctioning bmi exp300 disk array is used in the monitoring system of the electrification operation center of Rongcheng Railway Bureau, and it is a dual-machine hot backup method.

The data on the disk array is all monitored by the power supply system of the electrified railway line. Losing these data will inevitably cause potential danger to the operation of the electrified railway. Although it will not endanger the normal use of the electrified railway, if the power supply on these electrified railways is not implemented in real time monitoring, it is not known whether the power supply has excessive current or overload.

Therefore, the user was very anxious. After calling Duan Zhiyong to report the situation, he also called Liang Bin directly because Liang Bin was the main sales person in charge of the project at the time. Now that there is a serious failure, the user must put pressure on Liang Bin to make Jiaotong University New Vision Company pay attention to this failure.

Liang Bin basically doesn't understand data storage technology, so after answering the phone, he hurried over to urge Duan Zhiyong to help users solve this problem as soon as possible.

Duan Zhiyong spread his hands helplessly and said, "Mr. Liang, this matter is difficult to deal with. If you want to recover the user's data, it may not be large. I just went to the phone to BMI's China company headquarters in Beijing and found BMI's senior storage engineers. They also had no solutions."

"But this is BMI's product. They said they could not help but shirke this matter. So how can we explain it to the user? The user is so anxious that our company is a long-term system integration supplier for the user, and the relationship is still pretty good. If the problem cannot be solved this time, then our company's reputation in the entire railway system will be bad in the future! I don't know what evil you got when you chose the disk array. I recommend this product to the user." Liang Bin was anxious when he heard this, and he was very dissatisfied with Duan Zhiyong's answer.

Of course, Duan Zhiyong heard Liang Bin's words that he had a vague accusation of being wrong in his selection. He didn't want to put Liang Bin on the blame for destroying user relationships on him.

So Duan Zhiyong explained: "Mr. Liang, that's not what he said. Didn't he choose BMI because BMI is a foreign brand? The technicians of the user didn't understand much, but only knew that the products of foreign brands were good and the quality was stable. I also made suggestions to the user at that time, saying that BMI's exp300 disk array was too low-end, and it was recommended that users choose BMI's high-end disk array. But didn't you say that the user's budget was limited? And the user was unwilling to spend a lot of money on data storage devices. Now there is a problem, it was not caused by the wrong selection at the time, right?"

"But BMI's high-end disk array is a sky-high price. How do you let users accept it? You can't have a data storage device that is much more expensive than all other devices in the entire project, right? In that case, the technicians of the user side must not be scolded by the leader? Forget it, let's not talk about this, I'll ask you one thing, is there any way to solve this failure?" Liang Bin suddenly felt that he was distracted by Duan Zhiyong, and quickly pulled the topic back and continued to ask Duan Zhiyong what he was most concerned about.

Duan Zhiyong replied hesitantly: "The original manufacturer of bmi has no choice. What else can I do? I am not a god! But..."

"But what?"

"It just so happened that a domestic storage manufacturer named Wang Chenyu called me to promote it today. I also asked their company if there was a solution to this kind of fault. He said he wanted to ask their company's technical engineers, but he hadn't replied to me yet. But I don't think there is much hope that they can come up with a solution." Duan Zhiyong replied.

"I think so, BMI's original manufacturers have no choice, and domestic manufacturers can still have a solution? The faulty disk array is BMI's product. Forget it, treat it as a living person? What if? Alas... how can I reply to the user? It's a big trouble now." Liang Bin was a little discouraged. He had to start thinking about what to do after losing the big customer of Rongcheng Railway Bureau Locomotive Section.

At this time, Duan Zhiyong's cell phone suddenly rang. As soon as Duan Zhiyong picked it up, he heard Wang Chenyu say on the other end of the phone: "Manager Duan, I am Wang Chenyu, Rongcheng Gongli Company, whom you just contacted. I asked our technical engineers about this failure here. They have encountered such a situation before. There is hope for recovering data, but the probability is not too high."

This was the call that Wang Chenyu spent more than ten minutes to convince Hou Shijie and only called Duan Zhiyong after getting Hou Shijie's approval. Of course, Wang Chenyu didn't dare to say it very seriously. He could only tell Duan Zhiyong that it was possible to recover the data. After all, if you really want to recover the data successfully, there are many restrictions.

When Duan Zhiyong heard this, he was like a man about to be drowned and grabbed a life-saving straw and immediately asked: "Have your engineers really encountered this situation? Is there any hope to recover data? That's great. Manager Wang, in this way, you can offer a price directly for common benefits. As long as it is not outrageous, our company is willing to pay your technical engineers to help us solve user problems."

Liang Bin was about to leave Duan Zhiyong's office. When he heard what Duan Zhiyong said, he immediately stopped and looked at Duan Zhiyong with an anxious look on his face.

Wang Chenyu thought to myself that if I only want to earn money from troubleshooting, I wouldn’t make this call. Therefore, he said directly: “Manager Duan, we will discuss the issue of fees later. According to the suggestions of our engineers, your company needs to prepare a new array card with the same model and specifications on the faulty server. It also requires detailed configuration of the original parameters on the faulty array card. This may require you to communicate and confirm with the user to see if they have recorded the detailed parameter configuration on the array card. Without the prerequisites, our company’s technical engineers have no choice. Moreover, even if these conditions are met, our technical engineers cannot guarantee that they can fully recover data 100%. It is estimated that it will be good to recover 60%-70%.
Chapter completed!